Blue Rewards FAQ

Redeeming

How to Redeem Your Blue Points

At checkout, choose a discount based on your available Points balance. You can redeem enough Points to cover the full ticket price or apply a partial amount and pay the rest with your preferred payment method.*

Earning

How Do I Earn Blue Points?

Earn 16 Points for every CA$20 you spend (excluding taxes)!*

Points will be deposited into your account after the event takes place—not at the time of purchase.  Please allow up to 60 days from the date of the Ticketed Event for the Points to be posted to your Member account.

*Points earned will be calculated based on the total pre-tax dollar amount spent for each individual group of tickets from which a Member purchases, as listed on the live events platform page. If a Member purchases from multiple groups of tickets in the same transaction (either for the same event or for different events), Points earned will be calculated separately for each ticket group. For example, if a Member purchases tickets from two separate ticket groups — such as from one ticket group containing 4 tickets and another containing 2 tickets — in the same transaction, Points will be calculated and awarded based on the pre-tax dollars spent for each ticket group individually, not the combined dollar amount of the entire transaction. A "ticket group" refers to a set of 1–10 tickets listed together on the live events platform page and available for purchase. Members may purchase a portion of a ticket group, and Points will be calculated based on the ticket group(s) included in the transaction.

What Happens to My Blue Points If the Event Is Cancelled? 

If the event is cancelled and not rescheduled, your purchase will be refunded, and you will not earn Points for the event. If you redeemed Points on the purchase, your Points will be returned to your account within 10 business days.

I Don’t See Anywhere To Put My Member Number At Checkout, Will I Still Get My Blue Points?

Yes! When you sign in using your Blue Rewards credentials, your Member number is automatically linked to your shopping cart. This ensures you’ll receive your Points on eligible purchases—no need to enter it again at checkout.

Tickets Powered by TFL

Where are my tickets? 

In many cases, tickets are available for sale prior to them being available for delivery. Often, these tickets are not ready for transfer until closer to the event date. Rest assured, even if you do not receive your tickets immediately, your order is confirmed, and the tickets will be sent to you in time for the event. During your purchase and on your receipt email, you will see an estimated delivery date that will help you know when to expect your tickets. As a general rule, the date on your receipt e-mail is the latest date tickets will be available to you – often you’ll get them sooner.

Why don’t I get my tickets right away? 

Venues, teams and even specific artists may have delivery delays, meaning tickets can only be transferred a few hours before the event. In some cases, tickets are transferred to you, but the actual barcodes won’t show up until closer to your event date. The most common delay period is 48 hours away from the event. The goal in the delay is largely to protect you as a consumer from barcodes being shared with multiple customers through illegitimate means, it isn’t just to inconvenience you (even though we know it feels that way sometimes). Your tickets will be ready in time for your event. See TFL’s terms and conditions for more details.

Why were my tickets sent to me by another company/source (e.g. Ticketmaster)? 

TFL is required to deliver your tickets through the primary ticketing platform used by the venue, team, or artist for the event, even if the purchase is made through the TFL site. Although you purchase tickets from one site, they could be sent to you via any number of platforms, including but not limited to MLB Ballpark, Ticketmaster, SeatGeek, AXS, etc. 

How do I use my electronic ticket? 

Electronic tickets are usually provided as either “E-Tickets” or “Mobile Tickets.” 

• E-Ticket: These tickets can be downloaded to your mobile device, typically in PDF format. Present the E-Ticket(s) from your device upon arrival, and the venue staff will scan the barcode(s). 
• Mobile Ticket: These tickets are transferred to you through the platform used by the venue, team, or artist. You must accept the tickets by creating an account on that platform (or logging into your account if you already have one). Sometimes, Mobile Tickets are provided as a link; clicking the link will allow you access the tickets directly. 

In either form, the ticket barcode(s) will be scanned at the venue to enter the event. 

I was sent a PDF attachment – do I need to print it? 

This can vary by venue and event. Generally, you can present a PDF on your mobile device for it to be scanned for entry. Sometimes, with smaller venues or events, they are particular. If you want to be safe and are unsure, as a general rule of thumb… 

• If the barcode is a square “QR code” style it is best presented on a mobile device. 
• If the barcode is a rectangular old-school style bar code, the venue may want a printed copy. 

This only applies to PDFs. If something is in an app on your phone, then generally you can simply present it on your phone for entry. 

Why are prices higher on your site than X site? I thought this was a discount offer. 

As a trusted marketplace with dynamic pricing, TFL is not the venue or event promoter. Face value is the price set by the venue/team/artist/event organizers and is typically dynamic. Prices are determined by a variety of factors, including supply and demand. While no marketplace/site is always the lowest, enjoy the best pricing on an average of 80% of tickets compared to competitor sites. Ticket inventory availability and prices fluctuate frequently. You may want to check other sites, to the end of checkout, to ensure you receive the best pricing for your event and seat location.

Why does the site not provide seat numbers when I select a ticket group to purchase? 

As a trusted resale marketplace, seat numbers typically aren’t specified until the order is confirmed by TFL's supplying partner. However, tickets purchased in the same ticket group will be together. For example, if you purchase a 4-pack of tickets, all four will be together. Conversely, if you purchase two 2-packs (pairs), even if they are in the same section and row, all four will not necessarily be together. One pair might be towards the end of a row, while the other pair is in the middle of the row. Please keep this in mind when shopping. 

How do I cancel my order or return/exchange my tickets? 

All ticket sales are final; no refunds will be issued after purchase. Refunds will be provided if an event is entirely cancelled. Since your purchase is refunded, you won’t earn Blue Points for that event.  Any Points you redeemed will be returned to your account within 10 business days. If an event is postponed, your tickets will be valid for the rescheduled date. See TFL terms and conditions for more details. 

What if there is an issue with the barcode(s) scanning at the event? 

This is rare, as TFL works with trusted partners and suppliers to provide valid tickets via the platform used by the venue, team, or artist. Please contact TFL’s readily available ticket support team immediately (using the contact information in the footer) to troubleshoot. As TFL’s support team hours are 8:30 AM – 9:30 PM CST, they are typically available during the start times of many events. It is recommended that you contact via phone for the quickest assistance. 

Other ticket questions?

Please contact TFL at: support@tflpartners.com

Need additional help with your Blue Points?

Visit the Blue Rewards Support Centre for quick answers and self-serve support.
Still need help? Contact us.

Please note that all tickets are listed and provided through the TFL platform. The co-branded site exists solely to allow Members to earn and redeem Points on tickets purchased through TFL. All listings and sales of tickets are managed by TFL. BMO Blue Rewards, Inc. is not an independent secondary ticket seller and is not responsible for the management or operation of the TFL platform.